Privacy Policy

sylvanorithume operates as a family business dedicated to helping Australian families achieve financial literacy and stability. We understand that your personal information is valuable and deserves protection. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.

As an Australian business, we comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We believe in transparency about our data practices and your rights regarding personal information.

We collect various types of information to provide and improve our financial education services. The information we gather helps us understand your learning needs and deliver personalized educational content.

Your information serves specific purposes related to our educational mission. We use collected data to enhance your learning experience, communicate important updates, and improve our services based on user feedback and engagement patterns.

Primary uses include delivering educational content tailored to your interests, sending course updates and financial literacy tips, responding to your inquiries and providing customer support, analyzing website performance to improve user experience, and ensuring platform security and preventing fraudulent activities.

We also use aggregated, non-identifiable data to understand broader learning trends and develop new educational resources that benefit our community of learners. This helps us identify which topics are most valuable and where we should focus our content development efforts.

As a family business, we keep your information within our trusted network whenever possible. However, certain operational necessities require us to work with carefully selected third-party service providers who help us deliver our educational services effectively.

We may share your information with email service providers for delivering newsletters and course updates, analytics services to understand website usage and improve user experience, hosting providers who maintain our website infrastructure, and payment processors when you purchase educational materials or programs.

All third-party providers are bound by confidentiality agreements and must comply with Australian privacy laws. We never sell, rent, or trade your personal information to marketing companies or data brokers. Any data sharing occurs solely to support your educational journey with sylvanorithume.

Under Australian privacy law, you have significant control over your personal information. We respect these rights and have established procedures to help you exercise them effectively.

To exercise any of these rights, contact our privacy team using the details provided below. We respond to most requests within 30 days and provide regular updates if additional time is needed for complex requests.

Protecting your personal information is a cornerstone of our business operations. We implement multiple layers of security measures to safeguard data against unauthorized access, alteration, disclosure, or destruction.

Our security framework includes encrypted data transmission using industry-standard SSL certificates, secure server infrastructure with regular security updates and monitoring, access controls limiting staff access to personal information on a need-to-know basis, regular security audits and vulnerability assessments, and backup systems to prevent data loss from technical failures.

We also train our team members on privacy best practices and maintain incident response procedures in case of any security concerns. While we cannot guarantee absolute security, we continuously invest in protecting your information using current industry standards.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by Australian law. Different types of information have different retention periods based on their purpose and legal requirements.

When retention periods expire, we securely delete or anonymize your information. You can request early deletion of your data, though some information may need to be retained for legal compliance purposes.

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how users interact with our educational content. These technologies allow us to remember your preferences, analyze website performance, and provide personalized learning recommendations.

We use essential cookies for website functionality and security, analytics cookies to understand user behavior and improve our services, and preference cookies to remember your settings and customization choices. You can control cookie preferences through your browser settings, though disabling certain cookies may limit website functionality.

We also use Google Analytics to gather insights about website usage patterns. This helps us identify which educational resources are most valuable and where we can improve the user experience for future learners.

While our educational content focuses on family financial literacy, we do not knowingly collect personal information from children under 13 years of age. Our services are designed for adult learners and families seeking to improve their financial knowledge and decision-making skills.

If we discover that we have inadvertently collected information from a child under 13, we will promptly delete that information from our systems. Parents and guardians who believe their child has provided personal information to us should contact our privacy team immediately.

We may update this privacy policy periodically to reflect changes in our services, legal requirements, or data practices. When we make significant changes, we will notify you through email or prominent website notices before the changes take effect.

We encourage you to review this policy regularly to stay informed about how we protect your information. The effective date at the top of this policy indicates when the most recent version was published. Continued use of our services after policy updates constitutes acceptance of the revised terms.

For minor clarifications or formatting changes that do not affect your rights or our practices, we may update the policy without advance notice but will always maintain the current effective date.